Steve Kim was fantastic from start to finish. He will reply to all your emails 24/7 so you are always up to date. Steve will get you the best rates and his closing costs are shockingly low. I've always gone through NFCU b/c of low rates and closing costs but Steve consistently beats even NFCU. I've previously done a refi with Steve and also had a great experience. You won't be disappointed with Steve's professionalism and customer first mindset!
While the whole process to refinance was long and stressful, James helped my family tremendously. He examined every avenue possible to get us the best offer and was even available after the office had been closed. Any questions I had, he promptly answered and in the end, we finally got through it. He even fielded questions from multiple members of my family and was very honest when he voiced concerns about certain situations. We definitely got the personal attention here that you would never get at a bank. If I am able to purchase a home myself in the future, I would come back.
As first time homeowners we are very grateful to our agent for referring us to Tiffany! Tiffany is very knowledgeable, trustworthy and great at what she does. We had a very pleasant experience because she was always available and explained every step very thoroughly. We closed Escrow in less than 21 days and we are very happy with how the process went! Definitely looking forward to working with her again in the future! Thank you Tiffany!!!
WORK WITH TIFFANY!!! SHE WILL NOT LET YOU DOWN!! She will work the hardest for you because she does not like failing her clients!! My employment situation is very unusual and she helped straighten it out and was very transparent with what my options were and what I needed to turn in. She's proactive and anticipated what I needed to make the process smoother. She helped us with our first home loan. I have talked to different brokers and loan officers but as soon as I talked to Tiffany, I knew I'm going to choose her. She's very knowledgeable, confident, fast and efficient! She knew what she was talking about and was very straightforward. I'm not the type of person who likes bugging people but Tiffany pointed out I can always ask her, and when I do, she's very responsive. She answered all my questions thoroughly and we kept an open communication throughout the entire process. I can not thank her enough for all the hard work she's put in just to help us get our first home. Will definitely work with her and refer her to friends and family over and over again. Ask for TIFFANY!!! Equity Smart Home Loans, you got a keeper. Please give her a promotion! She deserves it!!
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