I needed a loan to buy a house and worked with loan officer Julian Yuen. Thanks to him, he made the experience as least stressful as possible. The great thing about Julian is that he's so good with communication! This was my first time applying for a loan and I felt nervous -- but he patiently explained everything I needed to know, answered every question I had, and was great on email and text keeping me updated. I told him I liked to have checklists, so he made a checklist for me and marked things off. He was knowledgeable and gave his expert advice but was never pushy and always listened to my opinions too. We locked in a great interest rate (well... relatively great in this economy...) and I am very happy with how the whole process went. I never felt blindsided, and always felt like he was looking out for me.
On top of everything, Julian is a friendly and warm person! It was great to chat on the phone with him to talk about home ownership and what that meant. He turned what could have been a super stressful process into one that was very manageable, and I would absolutely recommend him, and work with him again.
My wife and I were first time homebuyers and Steve did an amazing job guiding us through the entire process from pre-approvals to escrow. He was very responsive with any questions we had and thorough with his work in a prompt manner. We couldn't have got our house without him! I would definitely recommend Steve and Equity Smart for their home loan needs.
Steve helped me and my partner with our home loan. He went above and beyond to make sure we had the best rate. I would recommend Equity to all my friends and family.
Worked with Steve over the course of about a year's search during a very competitive housing market, but we recently closed on a property and through it all, Steve was always incredibly helpful, available (would email back within a few hours or next day at the latest!) and patient. I've never felt pressured to move in a certain direction that didn't sit right with me. Coming in as a relatively unexperienced homebuyer, I often had moments where I didn't quite understand the process, but Steve always walked me through things with patience and respect. The whole home-buying experience can be stressful enough so knowing that you have someone in your corner to help you through it and is looking out for your best interest is a huge burden off your shoulders. Will definitely be working with Steve again when it comes time to refinance!
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